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Government Of Assam Industries & Commerce Assam Petro Chemical Ltd.

Citizen Charter

  • CITIZENS'/CLIENTS' CHARTER
    FOR
    ASSAM PETRO-CHEMICALS LTD

    ---------------------------------------------------

       Address :
             Namrup,P.O.Parbatpur
             Dist.Dibrugarh,Pin-786623,
             Assam
         www.assampetrochemicals.co.in




    VISION/MISSION


    Vision:

    To emerge as a Global in the business of Petrochemicals by achieving leadership position in product quality,customer service and continues innovation of Management in all dimension. To create economic activity and generate employment.

    Mission:

    1. To produce Methanol an Formalin efficiently, economically and in environment friendly manner.
    2. To establish itself as a profit making enterprises.
    3. To work for all round development and implement of the strategically important North-Eastern parts of the country.
    4. To diversify into production of other industrial product.
    5. To provide balance economic growth in the region.

    Objectives:

    1. To increase market share in the field of "petro-chemicals" within India and neighbouring countries.
    2. To strengthen financial resources of the organisation.
    3. To increase production and productivity.
    4. To innovate new business ideas and implement the same for growth.
    5. To Optimize physical resources for maximum output on time.

    Main Business Transacted/Service Provided:

    Grievance Redressal centre:

    Sl.NoName of the public Grievance OfficerResposible PersonEmailPhone
    1P. J. DuttaPublic Relation Officeradmin_apl@assampetrochemicals.co.inph:0374-2500331/246/518

    Standard of Services:

    1. Ensuring Quality Production of Methanol and Formalin .
    2. Ensuring Customer Satisfaction.
    3. Ensuring statutory compliance and Government directives.
    4. Redressal of grievances and complaints on time.
    5. Customers/stake holders' feedback for ensuring continuous improvement .

    List of Stakeholders/Clients:

    sl_noStakeholders/Clients
    1Consumers
    2Shareholders
    3Vendors & Suppliers
    4Bankers & Financial Institutions
    5Employees
    6Government Agencies
    7Communities

    Name,Address and Phone Numbers of key Officials

    1. Shri Ratul Bordoloi,Managing Director
    2. Shri D.B. Bhattacharya,Group General Manager(Plant)
    3. Shri A.C. Barman,General Manager(Project)
    4. Shri D. Kakati,General Manager(HRM)

    Location & Address:

    Namrup,
    P.O.Parbatpur,
    Dist.Dibrugarh,
    Assam.
    ph:0374-2500331/246/518
    Fax:0374-2500231

    Fields Offices(if any) with their location and address:

    • Registered Office:
      4 th Floor,Orion Place
      G.S.Road,Bhangagarh,Guwahati-781005,
      Assam,Tel/Fax:0361-2461470/471
    • Marketing Office(Kolkata):
      106A,Room No.2B,2nd Floor,
      RDB Chamber,S.N.Banerjee Road,
      Kolkata-200014.Tel:(033)-22272378/2445
    • Siliguri Marketing Office:
      Flat No.E-14,Kalyani Apartment,
      Sevoke Road(Near UBI),
      Siliguri-734401
      Tel/Fax:(0353)-2640757